Stuck on "Lumi" loading page

Modified on Wed, 10 May, 2023 at 12:24 PM

If you are stuck on the "Lumi" loading page when trying to login, a simple fix is to clear your browser cache - here's how:

Right-click and select "Inspect".

This will open the developer tools on the right-hand side.

Click the double arrows ">>" on the top-right toolbar and select "Application" from the dropdown menu.

On the Application view, select "Storage", then click "Clear site data".

Click the "x" on the top-right to close dev tools.

Refresh your browser, and you should be logged in successfully.

If this doesn't work, trigger a logout by going to this link: https://auth.lumi.media/account/logout and then login again.

If you are still having problems, please contact support@lumi.media.